How do I book a hotel reservation?
If you have already chosen a hotel, fill out the fax Order Form and send it directly to us. If your requested is not available, we will recommend another, but we won't book it without your approval. If you prefer to communicate with us first, send us an e-mail including dates, the number of people, hotel category and room type. We will respond with an offer to choose from, and include the same fax Order Form.

How do I book a transfer?
Select the type of transfer which you would like, click Order Form, print it out, fill it, and fax it to us at + 420 251019361. As soon as we receive the necessary information, including your credit card number and signature, we will send you a confirmation and a voucher.

How do I book a tour?
Same process as above. Select a tour, click on Order Form, print out, fill and fax. You will hear from us shortly.

How long will the process take?
We answer your initial request within 24 hours, often sooner. Then we respond with a confirmation and voucher, as soon as we receive valid credit card information and a signature.

Why do we ask you to fax the Order Form?
Because Czech law requires your signature, and transactions directly over the Internet are insecure.

How do I know the service I ordered will be waiting for me on arrival?
Hotel bookings will be listed in the hotel's registry under your name. As for transfers and tours, your voucher will have an emergency hotline telephone number on it that we ask you to call, in the event that you are delayed, or the car or tour guide is late. The last thing you should be worried about is a no-show.

What happens if a problem comes up?
We will keep in regular touch with you until we have completed the transaction successfully. Group bookings take longer to prepare than individual ones. Hotels are often fully booked, so finding the best possible space, to suit your terms, may take a while. In any event, we will keep you informed of any developments and you will be able to contact us by phone at any time.

Can I receive a confirmation directly from the hotel?
Yes, but the transaction will be between you and the hotel and it is unlikely that you will be given the same low price. Prices directly from the hotel can range from 10% - 30% higher.  As a reservation service the hotel gives us cheaper rates. In the case of group bookings we can pool together many bookings to provide very competitive prices.

Does anyone in Prague speak English or any other language?
Most Czech people speak enough English to give you what you need and many speak it fluently. German and Russian are commonly spoken and sometimes other languages. English is becoming recognized as the standard and Czechs are learning it to keep up. As always, when travelling, try to speak clearly and slowly.

Are Czech taxis safe or are they, as I've heard, all sharks?
There are plenty of safe taxis but it pays to be aware that they will take advantage of you and charge as much as they can. Try and set the price before getting in, and don't fight if the situation becomes threatening. We recommend AAA taxis which can be called at tel: 14014.

Can I buy international newspapers and magazines in Prague?
Wenceslas square is the place for German, English and French newspapers and magazines. The Prague Post, an American newspaper published in Prague, will give you all the latest in news, business and entertainment and can be purchased at most news stands. Also visit Expats.cz for information and community resources.